Northern Rock, based in the North East of England had a strong customer base in Newcastle and the rest of Tyneside and surrounding area. Unfortunately, having taken the rocky road of demutualisation it found that it was too exposed to financial pressures surrounding the 2008 sub prime mortgage crisis and so effectively had to be rescued by the government to stop it going out of business.
Prior to 2008 many people had taken out PPI alongside their Northern Rock mortgage or other loan and some of these people may have been victims of mis-selling by the company.
If you were a customer of Northern Rock then you may well have a valid claim for a refund of PPI due to you. Claims for PPI are being handled by Northern Rock Asset Management (NRAM) You can send a PPI claim form to
Northern Rock PPI Claims
You can access their PPI claim form and PPI enquiry form here