If you do not receive a reply to your initial letter within 8 weeks, then you need to chase up the PPI provider. Your letter to them, or their reply may have got lost in the post, or they may just be slow at processing your claim. Although the Ombudsman has put in place an 8 week time limit, you should normally at least get an acknowledgement letter within a few weeks. So although you will not get your claim settled within a few weeks, it’s certainly worth checking up that they are processing your PPI claim.
Here is a no response template letter you can use to chase them up. You can copy and paste it into a word document and then replace the bits in square brackets with the appropriate details.
[Insert your name]
[Insert your address]
[Name of company that sold you the PPI policy]
[Address of the company that sold you the PPI policy]
Re: [Insert your account number]
On [insert here the date you sent the first letter] I sent you a letter regarding the PPI policy I was sold by you.
I asked you to provide me with proof that the policy had been sold to me fairly and that it was itself fair and reasonable – I enclose a copy of my previous letter.
In the original letter I asked you to respond within 8 weeks. Unfortunately I have not yet received a reply from you and so I am writing again to request a full refund of all premiums and subsequent interest on the payments that I have made towards this policy to date plus an addition of the 8% statutory interest to which I believe I would be awarded by a court.
Please note that if I do not hear from you within the next 14 days I will be contacting the Financial Ombudsman.
[Your full name]